<?xml version="1.0" encoding="UTF-8" ?>
<modsCollection xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.loc.gov/mods/v3" xmlns:slims="http://slims.web.id" xsi:schemaLocation="http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd">
 <slims:resultInfo>
  <slims:modsResultNum>19</slims:modsResultNum>
  <slims:modsResultPage>1</slims:modsResultPage>
  <slims:modsResultShowed>10</slims:modsResultShowed>
 </slims:resultInfo>
 <mods version="3.3" ID="13169">
  <titleInfo>
   <title>Manajemen Hubungan Pelanggan</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>Totok Haryanto</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>Moch. Rizal</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">9786235729558</identifier>
  <originInfo>
   <place>
    <placeTerm type="text"></placeTerm>
    <publisher></publisher>
    <dateIssued></dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="11637">
  <titleInfo>
   <title>Relationship Marketing:</title>
   <subTitle>Integrating Quality, Customer Service and Marketing</subTitle>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>KEVIN</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>Totok Haryanto</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>Rizkyana Devi Kurniasih</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>Tri Iriani Putri</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>Nur Septi Naily Karima</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>Putra Ramadhan</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>Nia Nurmayanti</namePart>
   <role>
    <roleTerm type="text">Additional Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn">9786235729596</identifier>
  <originInfo>
   <place>
    <placeTerm type="text"></placeTerm>
    <publisher>UMP Press</publisher>
    <dateIssued>2023</dateIssued>
   </place>
  </originInfo>
  <slims:image>Relationship_Marketing_Integrating_Quality%2C_Customer_Service_and_Marketing.JPG.JPG</slims:image>
 </mods>
 <mods version="3.3" ID="10863">
  <titleInfo>
   <title>PENGARUH KUALITAS PELAYANAN KASIR TERHADAP KEPUASAN PELANGGAN PADA PT. NUSANTARA SURYA SAKTI CABANG PONTIANAK</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>REFIANI PUTRI HAFSARI</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>GRACE KELLY SIHOMBING</namePart>
   <role>
    <roleTerm type="text">Editor</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text"></placeTerm>
    <publisher></publisher>
    <dateIssued>2024</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="10861">
  <titleInfo>
   <title>PERAN TENANT RELATION PT. BUMIRAYA RITEL INDONESIA DALAM PENANGANAN KELUHAN TENANT</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>RADEN UCIH KOMARIYAH</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>TRI WAHYUARINI</namePart>
   <role>
    <roleTerm type="text">Editor</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text"></placeTerm>
    <publisher></publisher>
    <dateIssued>2024</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="10771">
  <titleInfo>
   <title>ANALISIS KEPUASAN PELANGGAN JASA SERVICE PADA BENGKEL PT. ASTRA MOTOR PATTIMURA PONTIANAK</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>SRI SYAHBANITA ELIDA</namePart>
   <role>
    <roleTerm type="text">Editor</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>CANDRA VERONIKA SIAGIAN</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text"></placeTerm>
    <publisher></publisher>
    <dateIssued>2024</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="10686">
  <titleInfo>
   <title>KUALITAS PELAYANAN CUSTOMER SERVICE PADA PT. TASPEN KANTOR CABANG PONTIANAK</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>JEMY KURNIAWAN</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>ANISTYA FITRI LARASATI</namePart>
   <role>
    <roleTerm type="text">Editor</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text"></placeTerm>
    <publisher></publisher>
    <dateIssued>2024</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="10574">
  <titleInfo>
   <title>PEMANFAATAN LAYANAN PERBANKAN DIGITAL PADA BANK KALBAR CABANG PEMBANTU DAHLIA</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>NOVI DESANTI</namePart>
   <role>
    <roleTerm type="text">Editor</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>DIVA SYURINA</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text"></placeTerm>
    <publisher></publisher>
    <dateIssued>2024</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="10490">
  <titleInfo>
   <title>PENGARUH KUALITAS PELAYANAN, FASILITAS, DAN BRAND IMAGE, TERHADAP KEPUASAN KONSUMEN KOST ALLINEA 3</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>YOLA ANDIKA</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>RINI SULASTRI</namePart>
   <role>
    <roleTerm type="text">Editor</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text"></placeTerm>
    <publisher></publisher>
    <dateIssued>2024</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="10365">
  <titleInfo>
   <title>KUALITAS PELAYANAN NASABAH PADA BANK KALBAR CABANG FLAMBOYAN</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>RIYAN</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>VERDICO ARIEF</namePart>
   <role>
    <roleTerm type="text">Editor</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text"></placeTerm>
    <publisher></publisher>
    <dateIssued>2024</dateIssued>
   </place>
  </originInfo>
 </mods>
 <mods version="3.3" ID="10343">
  <titleInfo>
   <title>IMPLEMENTASI STANDAR OPERASIONAL PROSEDUR (SOP) DALAM PENANGANAN KELUHAN PELANGGAN INDIHOME KOTA PONTIANAK</title>
  </titleInfo>
  <name type="personal" authority="">
   <namePart>GRACE KELLY SIHOMBING</namePart>
   <role>
    <roleTerm type="text">Editor</roleTerm>
   </role>
  </name>
  <name type="personal" authority="">
   <namePart>HERFANI CAHYADI</namePart>
   <role>
    <roleTerm type="text">Primary Author</roleTerm>
   </role>
  </name>
  <typeOfResource collection="yes">mixed material</typeOfResource>
  <identifier type="isbn"></identifier>
  <originInfo>
   <place>
    <placeTerm type="text"></placeTerm>
    <publisher></publisher>
    <dateIssued>2024</dateIssued>
   </place>
  </originInfo>
 </mods>
</modsCollection>
